Frequently Asked Questions

I am interested in establishing a business relationship. Please explain the basics.
An overseas sales representative will contact you. Please send us an e-mail outlining the kind of contract you are interested in.
E-mail address:
Do you have a product catalog?
You can download a PDF version of our product catalog.
Download product catalog PDF
Can I purchase items from your site as an individual customer?
Sorry. This site is for wholesalers only. If you are an individual customer, please click here.
How long does it take for items to be delivered?
If an item is in stock, we ship it within 2 to 3 business days. For out-of-stock items, please inquire separately.
Is it possible to have items sent to multiple addresses?
Please consult with us using the inquiry form. We will check your request and get back to you.
Which company do you use for shipping?
We use DHL Express.
Do you provide a wrapping service?
We do not provide gift wrapping or individual wrapping of products. We pack products safely in cardboard boxes with suitable cushioning material for protection against transport damage.
Can I return an item?
We provide replacement of a defective item within one month from the date on which the item was delivered.
I would like to have a customized product made.
Overseas Sales Representatives
EU region: Takeno
Other regions: Horii

Contact today!

If you have any questions and requests regarding our products and services, please feel free to contact us.
For information about forming a partnership with Taniguchi Shoyudo Co., Ltd., please also see the FAQ.